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1.Full Name: Farzana Akter Designation: Head Trainer Phone: +88-01929277197 Email Address: f.akter18@gmail.com 2. Full Name: Rehena Bilkis Designation: Trainer Phone: +8801643137047 Email Address: rehena.rojony@gmail.com
Md Mahi Uddin Training Coordinator 880 1641315308 amohiuddin649@gmail.com
Description Professional Customer Service The "Professional Customer Service" training is essential for our newly graduated graduates aiming to break into the tech industry, particularly in the IT/ITES and BPO sector. Customer service, as we all know, is the foundation of client relations. In a digital world that is changing quickly, there is an increasing need for qualified individuals who can handle customer interactions with efficiency, empathy, and technical know-how. After all, poorly handled service can lead to significant losses. Here, the industry regrettably experiences a significant deal of difficulty while hiring customer support representatives. The designed training module for customer service equips participants with advanced techniques for managing customer queries, resolving conflicts, and providing exceptional service across various digital platforms. For graduates, mastering these skills not only enhances employability but also positions them as valuable assets in the competitive job market. In addition to foundational skills, the course covers the integration of customer service software, handling technical inquiries, and maintaining service quality in high-pressure environments. As businesses increasingly shift towards digital solutions, there is a heightened need for professionals who can manage and resolve customer issues with a high level of technical understanding. Graduates completing this training will be well-prepared to meet the demands of companies looking to provide top-tier customer support in a tech-driven world. We at BACCO are working relentlessly to ensure companies can improve their service delivery, enhance their reputation, and ultimately drive growth, all while making unemployment a term that our nation's young generation will never hear. Our professional customer service training to be conducted at occupation level 3, ensures that the workforce remains agile, responsive, and capable of meeting the diverse needs of global clients.